Terms of service
RIBAAG – TERMS OF SERVICE
Last Updated: June 28, 2026
Jurisdiction: New Delhi, India
OVERVIEW
Welcome to RIBAAG! Throughout the site, the terms "we", "us" and "our" refer to RIBAAG. RIBAAG operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). RIBAAG is hosted on Shopify, which enables us to provide the Services to you.
By visiting, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service (“Terms”), along with our Refund & Exchange Policy and Privacy Policy. If you do not agree to these Terms, you may not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT ELIGIBILITY
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.
To use our Services or purchase products, you may be required to provide accurate personal details such as your full name, email address, shipping address, and payment information. You agree to provide current, complete, and accurate information and maintain the confidentiality of your account credentials. You are solely responsible for all activities that occur under your account.
SECTION 2 – PRODUCTS AND ACCURACY
We make every effort to display the colors, fabrics, and designs of our products as accurately as possible. However, actual colors and textures may vary slightly depending on your display device and screen calibration.
All descriptions of products and product pricing are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product or limit order quantities on a case-by-case basis.
SECTION 3 – ORDERS AND ACCEPTANCE
When you place an order on RIBAAG, you are making an offer to purchase. RIBAAG reserves the right to accept, decline, or cancel your order for any legitimate operational or commercial reason (e.g., inventory stock-outs, payment clearance failures, or suspected fraudulent activity).
In the event of an order cancellation or adjustment, we will notify you via the email address or phone number provided at checkout. All purchases are strictly intended for personal, non-commercial end-use and not for unauthorized commercial resale or export.
All returns, size swaps, and exchanges are governed strictly by our Refund, Return, and Exchange Policy.
SECTION 4 – PRICING AND PAYMENT
Prices for our products are subject to change without prior notice. The price charged will be the price displayed at the time of order confirmation. Unless stated otherwise, prices are inclusive of applicable goods and services taxes (GST).
By providing payment details through our authorized payment aggregators (such as Razorpay), you represent and warrant that:
- The payment and card information provided is true, accurate, and authorized for use.
- Charges incurred will be honored by your financial institution or UPI provider.
- You will pay the total order charges, including any applicable shipping fees.
SECTION 5 – SHIPPING AND TRANSIT
Shipping estimates and transit timelines are subject to courier partner operations (e.g., Bluedart, Delhivery) and regional logistics networks. While we endeavor to dispatch orders within 24 to 48 working hours, RIBAAG is not liable for carrier-side transit disruptions, severe weather, or force majeure events beyond our reasonable control. Title and risk of loss pass to you upon handover to the delivery courier.
SECTION 6 – INTELLECTUAL PROPERTY RIGHTS
All content on this website—including but not limited to the RIBAAG brand name, logos, typography, garment designs, product photography, editorial graphics, lookbooks, and site architecture—is the exclusive intellectual property of RIBAAG and is protected under Indian and international copyright, trademark, and intellectual property laws.
You are granted a limited license for personal, non-commercial use only. Any unauthorized reproduction, modification, distribution, scraping, or commercial exploitation of RIBAAG assets without prior written consent is strictly prohibited.
SECTION 7 – THIRD-PARTY SERVICES AND TOOLS
Our store may incorporate third-party tools, payment gateways (e.g., Razorpay), and analytical plugins. These third-party services operate under their respective terms and privacy frameworks. We provide access to these tools "as is" without warranties of any kind, and your engagement with third-party portals is conducted at your own discretion.
SECTION 8 – USER FEEDBACK AND SUBMISSIONS
If you submit reviews, creative concepts, testimonials, or feedback to RIBAAG, you grant us a royalty-free, perpetual license to use, publish, display, and distribute such feedback across our digital channels. You agree that your submissions will not violate third-party rights, contain defamatory or unlawful content, or transmit harmful code.
SECTION 9 – PROHIBITED ACTIVITIES
You agree not to use the Services:
- For any unlawful, fraudulent, or malicious purpose.
- To infringe upon the intellectual property rights of RIBAAG or third parties.
- To deploy automated bots, scrapers, data-mining scripts, or unauthorized AI agents.
- To interfere with or bypass the website's security features.
- To transmit spam, malicious code, or corrupted files.
We reserve the right to terminate access or cancel pending orders for any user engaging in prohibited conduct.
SECTION 10 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
Our Services and products are provided on an "as is" and "as available" basis without express or implied warranties beyond statutory standards of merchantability and fit-for-purpose apparel manufacturing.
To the maximum extent permitted by applicable Indian law, RIBAAG, its founders, officers, employees, and logistics affiliates shall not be liable for indirect, incidental, punitive, or consequential damages arising from website access, temporary downtime, or product use beyond the purchase price paid for the specific transaction.
SECTION 11 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless RIBAAG, its directors, employees, and partners from any claims, liabilities, damages, or legal expenses arising from your violation of these Terms, third-party rights, or applicable statutory laws.
SECTION 12 – SEVERABILITY & ENTIRE AGREEMENT
If any provision of these Terms is found to be unlawful or unenforceable, such provision shall be severed without affecting the validity and enforceability of the remaining clauses. These Terms, along with our Refund Policy and Privacy Policy, constitute the entire agreement between you and RIBAAG.
SECTION 13 – GOVERNING LAW & JURISDICTION
These Terms of Service and all related commercial interactions shall be governed by and interpreted in accordance with the laws of the Republic of India. Any unresolved disputes or legal proceedings shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.
SECTION 14 – CONTACT INFORMATION & GRIEVANCE REDRESSAL
Questions regarding these Terms of Service or orders placed on the store should be directed to our support team:
- Brand Name: RIBAAG
- Customer Support Email: care@ribaag.com
- Grievance Redressal Officer: Naman Sharma (legal@ribaag.com)
- Operational Desk Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST)
- Operating Location: New Delhi, India