Frequently Asked Questions

Ribaag is built for people who refuse to be average and expect higher standards. We design for individuals who focus on continuous improvement. If you value quality, discipline, and getting better every day, this brand is for you.

Ribaag is built on three pillars. Adapt provides clean, functional streetwear made from heavy fabrics for the city. Thrive delivers athletic performance Clothing using high-quality materials designed for movement. Win is our formal line, featuring premium fabrics and precise cuts for elevated, minimalist luxury.

Each product page includes a detailed size guide and fit notes. Because we use specialized cuts—ranging from oversized streetwear in our Adapt line to tailored fits in Win—we recommend checking the specific measurements for each item before ordering.

Rarely. We focus on limited artisanal production runs to maintain quality and exclusivity. Once a capsule or specific drop sells out, we move forward.

Each piece includes specific care instructions on the interior label. Follow them strictly. Using harsh chemicals, high heat, or washing contrary to the care instructions degrades the fabric and automatically voids your eligibility for any exchange.

We accept all major credit and debit cards, as well as UPI, through our secure payment gateway.

Yes, COD is available for select pin codes. Please note that COD orders include a non-refundable cash handling surcharge levied by our courier partners.

We begin processing orders immediately. Once your order is confirmed, we cannot guarantee modifications or cancellations. If you need to make a change, email support@ribaag.com immediately. If the order has already been handed to the warehouse, it cannot be altered.

You can apply your alphanumeric digital credit note at checkout. Credit notes must be redeemed in a single transaction and cannot be combined with seasonal discount codes. If your new order total is lower than the credit note value, the remaining balance is forfeited.

We process and pack all verified orders within 24 to 48 business hours. Delivery speed depends on your location. Orders to Delhi NCR arrive in 1 to 2 business days. Major metro cities take 2 to 4 business days. Deliveries to the rest of India take 4 to 6 business days.

We offer free standard express shipping on all domestic prepaid orders that meet our promotional threshold. For orders below this threshold, a flat-rate delivery fee is calculated at checkout.

You will receive an email and a WhatsApp or SMS alert with your Air Waybill tracking number once your order leaves our warehouse. The alert includes a live tracking link so you can monitor your delivery.

Our courier partners make up to three consecutive delivery attempts. If a delivery fails, our support team will reach out to reschedule. If the package returns to our warehouse (RTO) due to repeated non-availability or an incorrect address, you will be charged a standard re-shipping fee for the second dispatch.

Currently, we deliver across all serviceable pin codes within India. We do not offer standard international shipping at this time. For bulk cross-border orders, contact support@ribaag.com.

You have 30 calendar days from the date of delivery to request a size exchange. The gear must be unworn, unwashed, and unaltered, with all original tags and packaging intact. We reject items that show signs of wear, such as sweat marks, perfume, lint, or missing tags.

No. Ribaag operates on a strict non-cash return architecture to protect our limited production runs. We issue a digital credit note for the exact product value (excluding initial shipping and COD fees). You can use this credit note for any future purchase. It remains valid for 60 days from the date of issue.

Email support@ribaag.com with the subject "Exchange Request" and your Order ID. Include photos and your reason for the exchange. Once our team validates your ticket, we schedule a free reverse pickup. After our warehouse audits the returned item, we issue your 60-day credit note so you can order the correct size.

You must report transit damage or defects to support@ribaag.com within 48 hours of delivery. We mandate a continuous, uncut unboxing video showing all six sides of the sealed package, the shipping label, and the physical unboxing to process your claim.

No. Products explicitly marked as “Final Sale”, “Non-Returnable”, or “Clearance” are not eligible for exchange or store credit.

You can check out as a guest. However, creating a Ribaag account allows you to track your orders faster, manage your shipping addresses, and keep a record of your digital credit notes.

Email our support desk at support@ribaag.com. We operate Monday through Friday from 10:00 AM to 6:00 PM IST.

If standard support cannot resolve your query, you can escalate the matter directly to our Grievance Redressal Officer, Naman Sharma, at legal@ribaag.com. By law, we acknowledge escalations within 48 hours and provide a binding resolution within 15 business days.