Shipping policy
Shipping & Delivery
Here is everything you need to know about how we ship your orders from our New Delhi warehouse.
Dispatch and Delivery Timelines
We process and dispatch all orders within 24 to 48 hours (Monday to Saturday). Orders placed on Sundays or public holidays go out the next business day.
| Location | Estimated Delivery Time | Delivery Partners |
|---|---|---|
| Delhi NCR | 1 to 2 business days | Bluedart, Delhivery |
| Metro Cities (Mumbai, Bengaluru, Hyderabad, Kolkata, Chennai, Pune) | 2 to 4 business days | Bluedart Air Express |
| Rest of India (Tier 2 & Tier 3) | 4 to 6 business days | Delhivery, Xpressbees, DTDC |
| Northeast, J&K, and Remote Pin Codes | 6 to 8 business days | Speed Post, Regional Express |
Shipping Charges
We offer free express shipping on prepaid orders that meet our free shipping cart threshold. For orders below this value, a standard flat delivery charge is calculated at checkout.
Order Tracking
Once your order ships, we send an email and SMS with your tracking link and AWB number so you can track your package in real time.
Damaged Packages or Missing Items
All RIBAAG orders are shipped in sealed, branded packaging. If the outer box looks opened, damaged, or tampered with, please do not accept it from the courier.
If you receive a damaged or incorrect piece, record an uncut unboxing video showing the shipping label and the item, and email us at support@ribaag.com within 48 hours of delivery. We will arrange a free replacement right away.
Need Help With Your Order?
If your package is delayed or tracking has not updated, reach out to us at support@ribaag.com or our Grievance Officer, Naman Sharma, at legal@ribaag.com.